By the end of this course, you’ll have mastered the basic concepts of Lean and have an accurate idea of what Lean IT means for an organization. You’ll also learn how to apply Lean philosophy to an IT environment.
Training at your location, our location or remotely
Ref. LEE
2d - 14h
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By the end of this course, you’ll have mastered the basic concepts of Lean and have an accurate idea of what Lean IT means for an organization. You’ll also learn how to apply Lean philosophy to an IT environment.
Teaching objectives
At the end of the training, the participant will be able to:
Know the key aspects of Lean and continuous improvement approaches
Learn the notion of value-added for a customer
Decipher a Value Stream Map.
Determine key performance indicators
Set up problem-solving methods in Lean philosophy
Prepare for and take the Lean IT Foundation exam from the Lean IT Association
Intended audience
Managers, team leaders, quality department heads, change agents in the field of IT.
Prerequisites
Good knowledge of English (exam in English). Experience desirable in IS management, IT service management.
Course schedule
Introduction to Lean
Overview of Lean. History of Lean.
Lean Management mindset.
Lean and continuous improvement approaches
Key features of Lean.
The notion of waste, variability, and rigidity. The process model.
The five dimensions of Lean IT.
Group discussion
Participants brainstorm what value-added means to them.
The client
Principle of value-added for the customer.
Customer’s voice: CRM tools, Kano diagram tool.
Value-added work and non-value-added work.
Key factors of quality.
Information system value streams.
Costs of poor quality.
Storyboarding workshops
Arriving at a definition of value-added.
Processes
The concept of a process. The process model.
SIPOC (Supplier Input Process Output Customer) diagrams.
Creating and analyzing a Value Stream Map (VSM).
Performance
What is performance?
Key performance indicators.
Efficiency of the operational process.
Skills and the knowledge matrix.
Exercise
Determining performance indicators.
Organization
The customer’s organizational structure.
Customer orientation.
Performance dialog.
Visible management.
Problem-solving: Behavior and attitude.
Structured problem-solving.
DMAIC and problem-solving.
The Kaizen approach.
Implementing Kaizen projects.
Lean Leadership & Behavior. Organizational change. History of change.
Exercise
Setting up a problem-solving solution.
Review, exam preparation, and certification
Review. Taking a mock exam and correcting it. Preparing for the exam.
Exam
Certification exam
Certification
Lean IT Foundation certification verifies your knowledge of the terminology, structure, and basic concepts of Lean IT, and mastery of the key principles of these practices. This certification enables its holders to apply Lean IT practices under the guidance of a Lean expert.
Customer reviews
4 / 5
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.
2d
- 14h00 
